SHIPPING POLICY
NATIONAL SHIPPING
Cost $ 19 usd
Once the payment is confirmed (1-12 hours) we will notify you by email.
Once your payment has been confirmed, your order will be shipped (after 12-24 hours on business days) and we will send you a Tracking Number shortly.
Your package will arrive between 1 to 3 days after shipped (business days).
INTERNATIONAL SHIPPING / EUROPE
Cost $ 100 usd
For purchases over $ 1,000 usd shipping cost $ 60 usd
Once your payment has been confirmed, your order will be shipped (after 48-36 hours on business days) and we will send you a Tracking Number shortly.
Your package will arrive between 5 to 15 days after shipped (business days).
SHIPPING POLICY AND SOLUTIONS
If your package is confiscated *, please send us an email to [email protected] and we will send you a 50% discount code valid for one purchase in support of this issue.
If your package is confisqued* it is important to mention that we are not responsible for it. We will not make a refund or resend of it.
If your package was delivered to a different address than the one you gave us when you made the purchase, send us an email to [email protected] and we will send you a 50% discount code valid for a purchase as support for this problem.
If your package is incomplete send us an email to [email protected] and we will provide a solution shortly.
*Note: It is important to mention that there is a risk of confiscation by the authorities.
Shipping Insurance:
We have a comprehensive shipping insurance for only $2.49usd.
This insurance can only be purchased once per order.
With this your order will be protected from theft, loss, incautious authorities and return to sender due to delivery failure and will be reshipped again at no extra cost.
It is important to mention that if your package is not insured we are not responsible.
The shipping cost is $22usd and is not insured, we recommend you to keep your order insured with our shipping insurance.
Once you have made your payment send us your proof of payment to the same email we sent you with your purchase invoice or to this email; [email protected]
Once we receive your proof of payment it will take us 1 to 12 hours to confirm receipt of funds and we will notify you by email.
Once your payment is confirmed, your order will be shipped after 12-24 hours on business days and we will send you a tracking number shortly.
Finally your package will arrive within 1 to 3 days after shipped on business days. The packaging of our packages are 100% discreet.
Customer service by mail; [email protected]
To enhance your experience we have enabled a shipping insurance for only $2.49 usd that covers your order in full for loss in any of the situations that occur in parcels, either, incautious by the authorities, failed delivery and / or return to sender.
We advise you to keep your order insured otherwise we are not responsible for theft, incaution or loss of your package.
Once your order is insured we guarantee that we will reship your order free of charge one more time to the same address or to another address previously agreed with our customer service staff. At our store, we value our customers and consider them part of our family. Your satisfaction is our top priority, and we will do everything we can to make sure you are happy with your purchase.
Therefore, please do not hesitate to contact us if you have any problems or concerns.
Customer service by mail; [email protected]
It is very important to us that you are completely satisfied with your purchase. If for any reason you have a problem with your order, please contact us and we will do our best to accommodate you and make sure you are satisfied.
Please note that all sales are final and we do not offer refunds or exchanges.
To enhance your experience we have enabled a shipping insurance for only $2.49 usd that covers your order in full for loss in any of the situations that occur in parcels, either, incautious by the authorities, failed delivery and / or return to sender.
We advise you to keep your order insured otherwise we are not responsible for theft, incaution or loss of your package.
Once your order is insured we guarantee that we will reship your order free of charge one more time to the same address or to another address previously agreed with our customer service staff. At our store, we value our customers and consider them part of our family. Your satisfaction is our top priority, and we will do everything we can to make sure you are happy with your purchase.
Therefore, please do not hesitate to contact us if you have any problems or concerns. Customer service by mail; [email protected]
Discreet packing methods.
All sales are final (No Refunds / No Exchanges) due to the nature of the product. Delivery guaranteed